From the beginning, our success has been predicated by one simple goal: Provide an Exceptional Client Experience
Textura® understands that our solution supports critical business processes and time-sensitive interactions. Therefore, our priority is to always provide high levels of ongoing client support and customer service.
When you work with Textura, you will find people whose attention to detail, responsiveness, and client focus set us apart from other companies you have worked with – in software, construction or any other industry!
Some features of our client experience include:
Dedicated Client Services Teams – We know our clients well. Unlike many technology providers, we become extensions of your business and have a vested interest in your organisation’s success. We learn your unique processes, allowing us to customise the solution to your needs.
Unlimited Support – We spend as much time as needed with each user for training and support. Clients can call or email us for any Textura-related queries, as all support services are included and, better yet, unlimited.
Client- and User-Specific Training – We’ve developed training materials and practices tailored to the variety of ways clients use our services. Our training methods include on-site classroom training, online tutorials, webinars, and phone support.
Contract-Based Fee Model – Our service is delivered on a project-by-project basis without any ongoing commitment. We have to prove ourselves every day, and our pricing model ensures that we do so. Since we deliver our collaboration solutions as Software-as-a-Service (SaaS), there are no capital expenditures, upfront hardware or software licenses required.